Operations management in manufacturing and service industries. (Chapter 11) презентация

Exploring Business V2.1 By Karen Collins

Operations Management in Manufacturing and Service Industries Chapter 11

Chapter Objectives Define operations management and discuss the role of the operations manager in a manufacturing company Describe decisions made in planning the production process in manufacturing Compare and contrast production methods Describe major types of facility layouts Identify activities taken to oversee the production process in manufacturing List characteristics distinguishing service from manufacturing operations Explain the use of technology, TQM, and outsourcing to provide value

Operations Management “…all activities involved in transforming a product idea into a finished product, as well as those involved in planning and controlling the systems that produce goods and services.”

Transformation Process

Manufacturing “All manufacturers perform the same basic function: to transform resources into finished goods.” Operations Management Responsibilities Production Planning Production Control Quality Control

Production Planning components

Production Planning: Production Method Decisions Make-To-Order Customized products low-volume, high-variety goods according to customer specifications Mass Production Standardized goods high volumes of identical goods at a low cost Mass Customization

In class: The Process of Producing Compare and contrast three types of production processes: make-to-order make-to-stock mass customization Why are more companies today devoting at least a portion of their operations to mass customization? Identify three goods that can be adapted to mass customization and three that can’t.

Production Planning: Facilities Decisions Site Selection Close to suppliers, customers, or both Supply of skilled workers Quality of life Resource costs Business climate Capacity Planning Layout Planning

Production Planning: Process Layout Click on this link to experience an active version of this figure.

Production Planning: Product Layout Click on this link to experience an active version of this figure.

Production Planning: Cellular Layout Click on this link to experience an active version of this figure.

In class: What to Do When the Layout Is Up in the Air As purchasing manager for a company that flies corporate executives around the world, you’re responsible for buying everything from airplanes to onboard snacks. You have to visit the facilities that make these various products. What type of layout do you expect to find at each plant? Provide at least a couple examples for each type layout process.

Production Planning: Purchasing And Supplier Selection Purchasing Supplier Selection E-Purchasing Electronic Data Interchange

Production Planning: Inventory Control Just-In-Time Material Requirements Planning generates a production schedule based on estimated output prepares a list of needed materials orders the materials  Manufacturing Resource Planning

Work Scheduling Master Production Schedule Gantt Charts PProduction Control: ERT Charts

Gantt Chart

PERT Chart (Program Evaluation and Review Technique) Click on this link to experience an active version of this figure.

In class: What’s PERTinent in Planning Coursework? Earning a college degree requires that you take a specified number of credits and take several required courses, particularly in your major. On top of everything else, deciding which courses to take and when to take them can be complicated by the fact that some of them have prerequisites. Pick a major that interests you and prepare a PERT chart that diagrams all the courses you plan to take each semester to complete your major. Identify your critical path. What happens if you fail to take one of your critical-path courses on time?

Technology Of Goods Production Computer-Aided Design Computer-Aided Manufacturing Computer-Integrated Manufacturing Flexible Manufacturing Systems

Similar Goals Manufacturing and Service Providers

Differences Between Manufacturing and Service Operations Intangibility Customization Customer Contact

Operations Planning for Service Providers Operations Processes Make-To-Order Make-To-Stock Facilities Site Selection Size/Layout Capacity Planning

Service Industry Managing Operations

Quality Management Or Assurance—TQM Customer Satisfaction Employee Involvement Continuous Improvement Statistical Process Control Benchmarking International Quality Standards ISO 9000 ISO 14000

Outsourcing Manufacturing Service

In class: How Does Coca-Cola Get to Be Coca-Cola? To find out how Coke is made, go to the company’s Web site. After you’ve gained a little understanding about the production process, assume that you’ve just been hired as an operations manager at a new bottling plant. Among your first steps: Decide where to set up the plant and explain the various planning decisions that you’d make to get operations under way. Then fast-forward two years, to the point at which the plant is up and running. What responsibilities do you have now? What technologies do you use in your plant? How do you ensure that your Coke meets the company’s strict quality standards?